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Privacy Policy

Effective: March 5, 2026

Visual Fence Pro ("we", "us", "our") operates the visualfencepro.com website and application. This policy describes how we collect, use, and protect your information when you use our service.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, phone number, and billing information.

Project Data: Fence project details you create, including property addresses, fence measurements, material selections, quotes, work orders, and customer contact information.

Usage Data: We automatically collect information about how you interact with the service, including pages visited, features used, and device information (browser type, operating system).

2. How We Use Your Information

  • To provide and maintain the Visual Fence Pro service
  • To process your subscription payments
  • To send transactional emails (quote notifications, payment confirmations, account updates)
  • To provide customer support
  • To improve and develop new features
  • To detect and prevent fraud or abuse

3. Third-Party Services

We use the following third-party services to operate our platform. Each has its own privacy policy governing how they handle your data:

  • Supabase — Database and authentication
  • Stripe — Subscription billing and payment processing
  • Intuit QuickBooks — Accounting integration (optional, contractor-initiated)
  • Mapbox — Satellite imagery and mapping
  • Resend — Transactional email delivery
  • Vercel — Application hosting and analytics
  • RB2B — Website visitor identification (public marketing pages only; see Section 8)

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. QuickBooks Integration

If you choose to connect your QuickBooks account, we access your QuickBooks data solely to sync customers, estimates, and invoices between Visual Fence Pro and your QuickBooks account. We store OAuth tokens securely to maintain this connection. You can disconnect QuickBooks at any time from your Settings page, which immediately revokes our access.

5. Data Security

We implement industry-standard security measures to protect your data:

  • All data is transmitted over HTTPS (TLS encryption)
  • Database access is controlled through row-level security policies
  • Authentication tokens are securely stored and automatically rotated
  • Each company's data is isolated and accessible only to authorized team members

6. Data Ownership and Portability

Your data belongs to you. All project data, customer information, quotes, and work orders you create in Visual Fence Pro are owned by you. You may request an export of your data at any time by contacting us.

7. Data Retention

We retain your account and project data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days in case you reactivate. After 90 days, your data may be permanently deleted. You can request immediate deletion by contacting us.

8. Cookies & Website Analytics

We use essential cookies and local storage to maintain your authentication session and application preferences. We do not use third-party advertising cookies.

On our public marketing pages (such as our homepage, resources, and signup pages), we use RB2B, a visitor identification service. RB2B uses cookies and similar technologies to identify business visitors to our website. This data is used solely for our own marketing and sales purposes — to understand who is interested in our product and to follow up with relevant information. RB2B does not run on authenticated pages (your dashboard, estimator, or settings). You can learn more about RB2B's data practices at rb2b.com/privacy.

9. Children's Privacy

Visual Fence Pro is a business tool designed for professional contractors. We do not knowingly collect information from anyone under the age of 18.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice in the application. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or your data, contact us at:

Email: sean@visualfencepro.com

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